8 min read
School Enrollment Metrics: 5 Key Conversion Rates to Track
By: Chris Davie 3/19/18, 5:21 PM
We all love data when evaluating the success of marketing campaigns, website redesigns or the performance of our admissions teams. But are we using it to establish our growth strategies? We should!
When working to increase enrollment in your school setting executable and attainable goals to drive your strategies is a must. There is nothing wrong with making them difficult, just not impossible. Setting unattainable targets do more damage than good. It deflates the team and likely impacts agendas across the entire operation. So how do we create a successful growth plan?
Enrollment marketing metrics are the data points, such as website traffic, leads, applications, and enrollments, that measure how effectively prospective students move through your funnel from first inquiry to their first day of class. Whether you're leading admissions at a regional university, a career school, or a trade school, these metrics are the difference between guessing at your growth plan and building one you can actually defend to your board.
In this post:
- Is Your School Growing?
- Focus on These Five Key Metrics to Increase School Enrollment
- What Is a Good Enrollment Conversion Rate?
- Crunch the Numbers
- The Next Step
- FAQ Recap
Is Your School Growing?
There are a number of ways to increase college admissions, and it all starts with knowing each phase of your prospective students' enrollment journey. The following five key metrics can serve as the dashboard for their journey as long as you have them, understand them, and tie them together.
Focus on These Five Key Metrics to Increase School Enrollment
There are many valuable metrics. However, we have seen the greatest improvements in student enrollment with these always in front of us. Keep reading, and you will see a very simple way to develop enrollment goals for your programs. Starting with basic website traffic data and some data mining in your student administration system or CRM you can build a plan that is doable, trackable and simple. Most schools we work with already track these five metrics inside a CRM like HubSpot, Slate, or Element451, paired with GA4 for website traffic, rather than piecing them together in spreadsheets after the fact.
The Data You Need to Have
- Website Traffic
- Leads or Contacts Generated
- Applications Received
- Enrollments Received
- Enrollments Received that Started Class
1. Calculate Website Traffic to Lead Conversion Rate
Understanding how much traffic is visiting your site and even your specific program pages are imperative. At the most basic level, how many contacts or leads are submitted from that traffic? Using this metric helps us understand how many visitors to the website are necessary to generate the required number of leads. The principal can be applied to individual programs or across an entire school.
Formula: Leads Generated ÷ Website Traffic × 100
2. Calculate Lead to Application Conversion Rate
To calculate this, you divide your number of applications by the number of leads generated for a specific period. Factors such as application fee requirements or if students need specific documents submitted to be considered an applicant need to be understood and mapped out first, so every application meets the same criteria to be considered an applicant.
Understanding your student's enrollment journey and specifically how long on average it takes for your students to progress from a lead to enrollment will be very helpful too. Response time is one of the biggest levers on this conversion rate. Inquiries respond best when contacted within minutes rather than hours. We will cover more on that in our next post on the subject. And, like the Traffic to Lead conversion, understanding which leads sources are converting the best allows you to focus your marketing spend accordingly. That's huge; we want to spend money on the leads that convert.
Formula: Applications Received ÷ Leads Generated × 100
3. Calculate Application to Enrollment Conversion Rate
Like Applications in the last section, having a defined set of requirements for someone to be considered enrolled is a must. Once those definitions are in place, and you have this conversion rate for your school, it is easy to set application goals per week/per admissions team member since we know how many applications will likely convert to an enrollment.
Divide the enrollments received by the applications received. Many schools focus only on the enrollment number as they track their daily or weekly progress. By moving that view earlier into the perspective students enrollment cycle, we are better able to monitor how our upcoming classes are filling and make adjustments accordingly.
Formula: Enrollments Received ÷ Applications Received × 100
Understanding Yield Rate
In the enrollment world, this admission to enrollment conversion is commonly called your yield rate. Most institutions land somewhere between 20% and 40%, though the exact number depends heavily on sector, selectivity, and how competitive your program mix is against other regional universities and career schools. Knowing your yield rate by name matters because it's the term most enrollment leaders, and most of the data you'll find benchmarking your performance, will use.
4. Calculate Lead to Enrollment Conversion Rate
This metric tells the big picture. How many of the leads that your marketing generated converted to enrollments. Divide enrollments received by leads generated. It can function as the high-level marker for the overall performance of the marketing and admissions team. Each directly affects this metric and must work together for it to increase.
This conversion rate represents everything between a lead coming into finalizing that prospective student's commencement in classes. The days of marketing and admissions silos are over when reaching and connecting with today's students.
Formula: Enrollments Received ÷ Leads Generated × 100
5. Calculate Enrollment to Start Conversion Rate
This is the final metric to setting goals for your team. How many enrolled students started divided by the number that enrolled. In some cases, this is 100%, and in other cases, it may be 50%. Usually, this variance has to do with the requirements a school has in place for a student to be officially enrolled.
There are clear advantages to optimizing the enrollment stages throughout the student's journey in a way to help them progress and provide accurate forecasting of results. Not knowing how many students will be sitting in class until the first day is a difficult way to grow a school. And like the previous two metrics, understanding the enrolled to start conversion for each lead source can further refine your marketing spend and allocation.
Formula: Enrollments Started ÷ Enrollments Received x 100
Don't Forget Cost Per Enrollment
Conversion rates tell you how efficiently one stage moves to the next, but they don't tell you what that movement costs you. Cost per enrollment fills that gap: divide your total marketing and admissions spend by the number of enrolled students for the same period. A lower conversion rate at one stage can still be perfectly acceptable if your cost per enrollment stays reasonable, and a high conversion rate isn't a win if you're spending far more than your revenue per student can support. Tracking both together gives you a fuller picture than either metric alone.
What Is a Good Enrollment Conversion Rate?
A good enrollment conversion rate depends on which stage of the funnel you're measuring, but there are general ranges worth using as a starting benchmark. For traditional four-year institutions, these ranges commonly hold, though they vary by sector:
- Inquiry to application: 15% to 25%
- Application to admission: 60% to 70%
- Admission to enrollment (yield): 20% to 40%
- Overall inquiry to enrollment: roughly 10% to 15%
Career schools and trade schools often see different ranges given shorter decision cycles and more direct program interest, which is exactly why establishing your own baseline, as we cover next, matters more than chasing an industry-wide number.
Crunch the Numbers
So you spent the time and have these data points, what's next? Find your baseline, understanding how things are performing now is essential to creating new goals. The stakes for getting this right are only rising. High school graduate numbers are projected to peak and then decline over the next decade, according to Inside Higher Ed's coverage of the demographic cliff, which makes disciplined conversion-rate goal setting more important than ever for regional universities and career schools competing for a shrinking applicant pool. Then start asking the following questions. What are the enrollment goals necessary to drive the required revenue? How many leads are necessary to achieve that goal? Of the leads, how many applications are needed to produce the required enrollments? How many enrollments will our applications produce? Does there need to be a compensation for enrolled students that don't start?
Now that you have those answers, you know your enrollment goals and the conversion rates the team needs to be achieving to reach your targets and ring the bell.
The Next Step
If you are interested in knowing how your school measures up to its competition and how to create a sustainable enrollment growth strategy, we'd love to hear from you.
You can also use our Enrollment Conversion Calculator to crunch your numbers and send yourself the results.
I bet you will learn something you can use!
Setting enrollment goals from real conversion data is worth the effort, and pulling all five metrics together into one dashboard is often the hardest part. We've helped regional universities, career schools, and trade schools build that dashboard and the growth strategy behind it. Ready to build a smarter enrollment plan? Let's chat!
FAQ Recap
What Are the Five Key Metrics for Increasing School Enrollment?
To increase school enrollment, focus on the following key metrics: Website Traffic, Leads or Contacts Generated, Applications Received, Enrollments Received, and Enrollments Received that Started Class.
Why Is It Important to Set Executable and Attainable Goals When Working to Increase Enrollment?
Setting executable and attainable goals is crucial to avoid deflating the team and negatively impacting overall operations. Unrealistic targets can hinder progress, whereas achievable goals motivate and drive strategies effectively.
How Can I Calculate the Website Traffic to Lead Conversion Rate?
Use the formula: Leads Generated ÷ Website Traffic × 100 to understand how many visitors to the website are necessary to generate the required number of leads.
What Is the Lead to Application Conversion Rate, and How Can I Calculate It?
This rate is calculated by dividing the number of applications received by the number of leads generated. It helps understand how leads progress to the application stage and allows you to focus marketing spend on leads that convert effectively.
How Can I Calculate the Application to Enrollment Conversion Rate?
Divide the enrollments received by the applications received using the formula: Enrollments Received ÷ Applications Received × 100. This metric aids in setting application goals and monitoring class fill-up.
What Does the Lead to Enrollment Conversion Rate Represent?
This metric indicates how many leads generated by your marketing efforts eventually convert to enrollments. It serves as a high-level marker for overall marketing and admissions team performance.
How Is the Enrollment to Start Conversion Rate Calculated, and Why Is It Important?
The formula Enrollments Started ÷ Enrollments Received × 100 is used to calculate this rate. It signifies the percentage of enrolled students who actually started classes and helps optimize enrollment stages for accurate forecasting.
What Should I Do After Crunching the Numbers Using These Metrics?
After obtaining these data points, establish a baseline and then determine enrollment goals. Ask questions like: What are the revenue-driven enrollment goals? How many leads and applications are needed? Use the insights to refine your strategies and set achievable targets.
What Is a Good Enrollment or Yield Conversion Rate?
Yield rate, the conversion from admission to enrollment, typically falls between 20% and 40%. Other funnel stages have their own benchmark ranges too: inquiry to application commonly runs 15% to 25%, application to admission 60% to 70%, and overall inquiry to enrollment roughly 10% to 15% for traditional four-year institutions, though these vary by sector.
How Does the Demographic Cliff Affect Enrollment Goal Setting?
The demographic cliff refers to the projected decline in the traditional college-age population, with high school graduate numbers expected to peak and then decline over the next decade. That shrinking applicant pool makes disciplined, data-driven conversion-rate goal setting more important than ever for regional universities and career schools competing for the same prospective students.